Your Trusted Partner for Seamless Importation

As a B2B importer or distributor of premium Palo Santo, you deserve a partner who handles every detail—from Peruvian harvest to your warehouse door. At Munay, our in-house customs specialists and legal teams manage all documentation, permits, and clearances so you can focus on growth, not red tape.

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Comprehensive Customs Procedures

1. Documentation & Permits
   • SERFOR Export Permit: All Palo Santo shipments originate under official permits issued by Peru’s National Forestry and Wildlife Service (SERFOR), ensuring legal, sustainable sourcing .
   • Phytosanitary Certificate: A health certificate from SENASA (Peru) and/or APHIS (USA) confirms the absence of pests, safeguarding entry into your market .
   • Import Permits: For the United States, APHIS eFile streamlines your plant-product import application; similar systems exist worldwide .
   • HS Code Classification: Palo Santo sticks typically fall under HS 1211909099 (incense and similar perfumery materials) or HS 330741000000 in Europe  .
2. Pre-Shipment Inspection
   Quality and compliance checks are performed on every load to verify moisture levels, resin content, and permit accuracy before departure.
3. Customs Brokerage & Clearance
   Our certified customs brokers coordinate with local authorities, pre-file documentation, and track your shipment through customs—minimizing delays and demurrage costs.
4. Final Delivery & Support
   From bonded warehouses to last-mile logistics, we handle storage, consolidation, and delivery. Dedicated support ensures you’re informed at every step.

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Warranty & Quality Guarantee

• 100% Authenticity: Every piece of Palo Santo is SERFOR-certified, sustainably harvested, and aged a minimum of 3–5 years. 
• Rigorous QA: We inspect aroma profile, resin density, and wood integrity to meet your specifications.
• Satisfaction & Replacement: If a shipment arrives below standard—damaged wood, mold, or documentation errors—we replace it free of charge within 30 days of receipt.

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Frequently Asked Questions

1. Which permits are required to import Palo Santo?
   You need a SERFOR export permit from Peru and a phytosanitary certificate (SENASA or APHIS). U.S. importers also use APHIS eFile for plant-product permits.  
2. What HS code should I declare?
   Declare under 1211909099 for incense sticks or 330741000000 in EU markets.  
3. How long does customs clearance usually take?
   Typical clearance time ranges from 5–10 business days, depending on the destination country’s inspection workload.
4. What happens if my shipment is held by customs?
   Our brokers work directly with authorities to resolve holds—whether for additional inspections or paperwork—at no extra consultation charge.
5. What does the warranty cover?
   We guarantee authenticity, proper aging, and intact documentation. Any defects or non-compliance issues reported within 30 days are fully replaced at our expense.