Términos y Condiciones
Last updated: 7 September 2026
Who these terms are for
These terms govern sales by Munay Ki Peru SAC through palosantopremium.com. Our business is wholesale supply to companies — distributors, retailers, spas, fragrance houses and manufacturers. Where you buy as a consumer, the mandatory consumer rights of your own country apply on top of these terms and prevail over anything here that conflicts with them.
Quotations and orders
Because freight rates, timber auction prices and exchange rates move, we quote each order individually rather than publishing a fixed wholesale price list. A quotation states the products, grades, volumes, incoterm and destination, and is valid for 30 days from its date. An order becomes binding when we confirm it in writing and receive the agreed deposit.
Minimum order quantities
Wholesale pricing applies from 100 units, mixing references from the catalogue, and private label starts at 1,000 units per reference; smaller quantities are sold at the listed shop prices. The applicable minimum is stated in your quotation. If a minimum changes, we tell you before confirming the order.
Prices, taxes and duties
Prices are quoted in US dollars unless agreed otherwise. What is included depends on the incoterm: under FOB you take on freight, insurance, import duties and clearance from the named port; under DDP we include freight, duties and customs clearance to the delivery address. Any import VAT, tariffs or local charges not covered by the agreed incoterm are yours.
Payment
We accept the methods shown at checkout and bank transfer for larger orders. Unless your quotation says otherwise, production orders require a deposit on confirmation and the balance before dispatch. We do not store card details; payments are handled by our payment providers.
Shipping and delivery
Transit times in quotations are estimates based on recent shipments, not guarantees. We are not liable for delays caused by customs, port congestion, weather or carrier action. Risk passes according to the agreed incoterm. Every export ships with its SERFOR authorisation, certificate of origin and, where required, phytosanitary certificate.
Product characteristics
Palo Santo is a natural material harvested from naturally fallen trees. Colour, veining, aroma intensity and the presence of small holes vary from batch to batch — those holes are a mark of natural death and ageing, not a defect. Specifications such as limonene content and moisture are those of the certificate of analysis for your batch.
Claims and returns
Check your shipment on arrival. Tell us about damage, shortages or quality problems within 10 days of delivery, with photographs and the batch number, and we will agree a replacement, a credit or a refund depending on what happened. Our returns process is set out in Refunds and Returns. Custom private-label production cannot be returned once approved, except for defects.
Liability
Our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss such as lost profit. Nothing here excludes liability that cannot lawfully be excluded, including for death, personal injury or fraud.
Use of our products
Our products are botanical raw materials and incense. Statements about aroma or traditional uses are not medical claims and have not been evaluated by any medicines authority. As the buyer, you are responsible for making sure the finished product you sell complies with the rules of your market — cosmetic, labelling, fragrance and safety regulations included.
Applicable law and disputes
These terms are governed by Peruvian law, and disputes go before the courts of Lima, Peru. If you contract with us as a consumer resident in the European Union, this does not deprive you of the protection of the mandatory rules of your country of residence.
See also our Legal Notice and Privacy Policy.