Return and Refund Policy – Palo Santo Premium

At Palo Santo Premium, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, our Return and Refund Policy outlines the procedures and conditions for returns and refunds.

1. Return Eligibility

Time Frame: You may request a return within 30 days from the date of delivery.

Product Condition: To qualify for a return, items must be unused, in their original condition, and accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are exempt from returns, including:

• Gift cards

• Promotional or discounted items

3. Return Process

To initiate a return:

1. Contact Us: Email us at contacto@palosantopremium.com with your order details and reason for return.

2. Await Authorization: Our team will review your request and, if approved, provide instructions for returning the item.

3. Ship the Item: Send the product to the address provided, ensuring it is securely packaged to prevent damage during transit.

4. Refunds

Upon receiving and inspecting the returned item:

Approval Notification: We will notify you via email regarding the approval or rejection of your refund.

Refund Method: Approved refunds will be processed to your original payment method within 5 business days. Please note that your payment provider may require additional time to post the refund.

5. Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item:

Contact Us: Email contacto@palosantopremium.com with your order details and a description of the issue.

Return Instructions: If approved, we will provide instructions for returning the defective item.

6. Return Shipping Costs

Customer Responsibility: Unless the return is due to a defective or incorrect item, you are responsible for the shipping costs associated with returning the product.

Non-Refundable Shipping Fees: Original shipping charges are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund:

1. Check Your Bank Account: Verify your account for the refund.

2. Contact Your Credit Card Company: It may take some time before the refund is officially posted.

3. Reach Out to Your Bank: Processing times can vary.

If you’ve completed these steps and still have not received your refund, please contact us at contacto@palosantopremium.com.

8. Contact Information

For any questions or assistance regarding returns and refunds:

Email: contacto@palosantopremium.com

Phone: +51 937 189 509

By making a purchase with Palo Santo Premium, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time.

Note: This policy is designed to comply with Google Merchant Center standards and is applicable to customers in the United States.